2.0 Generate Customer Contact

Reference: Manage Customer Contacts Process Model - Page 1 for the associated business process diagram.

Actor/Role: CC&B

Description: System events can and will trigger the creation of a customer contact.

Note: The following base system events will use the Algorithms, Business Objects and Scripts to create the Customer Contact during each systems normal processing. Customer Contacts can be turned off if not needed. They may also be added to any processes by using parameters.

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Orders

•	Membership Activation

•	Non Billed Budget Service Agreement Activation

•	Umbrella Agreement Renewal

•	Field Activity Remarks

•	Collection Events

•	Severance Events

•	Write Offs

Process Names

•	C1-CreCustCn - Create Customer Contact (Plugin Script)

•	C1-CreateCC - Create Customer Contact Task (Service Script)

•	CI_CardDeny- Create Customer Contact when CC authorization is denied for certain reasons (Service Script)

•	CI_DepRvwCC- Deposit Review - Create Customer Contact (BPA Script)

Entities to Configure

•	Meter Reader Remark

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Campaign

•	Customer Class

•	Service Credit Membership Type

•	Customer Contact Class

•	Customer Contact Type

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SA Type

•

Case Type

•	Field Activity Remark

Business Objects

•	C1-ExpireCreditCardCustContact (Customer Contact - Auto Pay Credit Cards Expiration Notice)

•	CI_CustomerContact (Customer Contact)

•	C1-FWCustomerContact - Field Work Customer Contact

•	CI_ClaimPersonContactDetails - Person - Get Contact Details For Rebate Claim

Available Algorithms

•	MRRCRESVCCC - Create Service Customer Contact

•	CAOC-CCORDER - Create a CC/ORDER customer contact

•	CREATE CC - Create customer contact when order is completed

•	SCMA-CC - Create Cust Cont for FF Membership Activation

•	SCMC-SENDLTR - Send letter when SC membership created

•	SAAT-NB - Non-billed Budget SA Activation

•	CI_UARENEW - Create an Umbrella Agreement Renewal

•	FARSPTOCUS - FA Remark - Spoke to Customer